Managing exchanges for Facebook orders just got a whole lot easier. Until now, if a customer wanted to exchange something from their Facebook order, you were stuck with a clunky process - return the original item, then create a brand new order for what they actually wanted. Not exactly smooth sailing.
That's all changed for Facebook orders placed after August 26, 2025. You can now handle exchanges right in your Shopify admin without jumping through hoops. Everything stays within the same order, which means less hassle for you and a better experience for your customers.
The best part? Your customers can exchange for anything in your store, not just similar items. You'll also have proper visibility into return fees and can actually charge them now - something that wasn't possible before. It's a small change that makes a big difference in how you handle returns and keep revenue from walking out the door.
