flowlora

User Journey Mapping

If you want to improve the experience, you need to see the full path.
Our User Journey Mapping service builds a visual, data-informed map of your customer’s journey—from discovery to purchase, and beyond. We identify key friction points, missed engagement opportunities, and moments to delight.

By combining tools like Hotjar, GA4, Shopify Reports, and survey data, we track how real users behave, what they feel at each stage (awareness → consideration → conversion → retention), and provide clear recommendations for improving experience and driving conversions.
Because great brands don’t just sell—they guide.

Essentials

Perfect for stores wanting clarity on purchase flow.

  • Mapping of 4-stage journey: Awareness → Consideration → Purchase → Post-Purchase
  • Data input from GA4, Shopify funnel, and Hotjar (or Clarity)
  • Identification of top 3 friction points
  • User flow diagram + 1 persona-based journey map
  • 1 revision round + Notion-based journey template

Professional

Ideal for stores improving multi-touchpoint experiences.

  • Everything in Essentials, plus:
  • Expanded journey: Awareness → Consideration → Purchase → Loyalty
  • Multi-persona mapping (e.g., new visitor vs returning customer)
  • UX recommendations for each funnel stage
  • Emotion-based mapping with customer sentiment tagging
  • 2 review cycles + user-centric optimisation roadmap

Enterprise

For high-volume brands with international or multi-segment journeys.

  • Everything in Professional, plus:
  • Regional or language-based journey variation (Shopify Markets)
  • Cross-channel integration (ads, email, chat, social, SMS, etc.)
  • Custom Figma-based user journey visualisation + stakeholder presentation
  • KPI-mapped journey checkpoints + revenue opportunity overlay
  • 14-day insight loop + refinement report
Service Plans:
Regular price
$490.00
Sale price
$490.00
Regular price
Tax included.
Only 8 Slot(s) Left
Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

Customer Reviews

Be the first to write a review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
Recommended

You May Also Like

Make confident choices and discover the best solutions.