flowlora

Order Problem Resolution

Every issue resolved well is a chance to build stronger loyalty.
Our Order Problem Resolution service equips your store with a complete workflow to identify, triage, track, and resolve common order problems—damaged goods, late shipments, lost parcels, missing items, incorrect products, or customer claims.

We implement resolution logic using tools like Shopify Flow, Gorgias, Zendesk, Airtable, ReturnLogic, Loop Returns, and email/SMS automation—so your support team responds fast, consistently, and with clarity.
Because how you handle a problem defines how customers remember you.

Essentials

Perfect for stores with light-to-moderate issue volume.

  • Resolution reason tagging system (damage, delay, wrong item, etc.)
  • Shopify Flow or helpdesk automation for issue detection
  • Template-based response setup (email/SMS)
  • Internal escalation flow for critical tickets
  • Notion-based issue handling playbook

Professional

Ideal for scaling brands with multiple resolution types.

  • Everything in Essentials, plus:
  • Return & replacement trigger logic (manual or automated)
  • Shopify + ReturnLogic/Loop Returns integration
  • Issue status tracking dashboard (Airtable or Sheets)
  • Root cause tagging + monthly incident report generator
  • Compensation workflows (coupon, refund, replacement setup)

Enterprise

For high-volume operations and multi-market support setups.

  • Everything in Professional, plus:
  • Multi-lingual resolution templates (Shopify Markets or global CX)
  • Integration with 3PL or WMS for shipment disputes
  • SLA matrix: response time vs resolution type
  • AI sentiment detection for prioritisation
  • 14-day onboarding + resolution audit & customer recovery strategy
Service Plans:
Regular price
$590.00
Sale price
$590.00
Regular price
Tax included.
Only 8 Slot(s) Left
Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

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