International Customer Support

In global markets, understanding the customer’s language means winning their heart.
Our International Customer Support Service designs and implements scalable multilingual service systems that ensure your global customers feel heard, valued, and supported—regardless of where they are.

We set up localized support workflows, select best-fit support platforms, create multilingual FAQ and knowledge bases, and integrate automated translation solutions—so you can deliver high-quality, culturally sensitive support across all your target markets.

Speak their language, solve their problems—and build loyalty that knows no borders.

Grow

Included:

  • Creation of a basic multilingual FAQ (up to 50 key questions) in 2 languages.
  • Recommendation of a single support platform (e.g., helpdesk or ticketing tool) best suited to your needs.
  • Integration of an automated translation solution for email-based customer support.
  • Email and CRM-based support with standard priority (responses within 3–4 business days).

Not Included / Limitations:

  • No live chat or phone support setup or management.
  • No advanced routing workflows or region-specific escalation processes.
  • Does not include ongoing performance monitoring or KPI reporting.
  • Services are delivered exclusively online—no on-site implementation or in-office training.

Advanced

Included:

  • Creation of a multilingual knowledge base (up to 100 questions) in 4 languages.
  • Setup of localized support workflows for up to 3 target markets.
  • Guidance on automated translation integration and ticketing system configuration.
  • One virtual training session for your team on managing multilingual support requests.
  • Email and CRM-based support with priority response (within 1–2 business days).

Not Included / Limitations:

  • No direct customer handling or full outsourcing of customer service operations.
  • Limited to four languages and three markets—additional languages or markets require a new agreement.
  • No advanced analytics dashboards or quarterly performance reviews beyond initial setup.
  • All services are provided online—no physical office support or on-site workshops.

Plus

Included:

  • Development of a comprehensive multilingual knowledge base (up to 200 questions) in 6 languages.
  • Design and implementation of scalable support workflows for up to 5 target markets.
  • Integration plan for advanced translation tools, routing rules, and performance tracking metrics.
  • Two virtual training sessions for your team on using the systems and cultural sensitivity best practices.
  • Implementation guidance for performance KPIs and quarterly optimisation recommendations.
  • Email and CRM-based support with high priority (responses within 24 hours).

Not Included / Limitations:

  • No live execution of customer service operations or management of external teams.
  • Limited to six languages and five markets—expansion beyond these requires a separate engagement.
  • Services delivered exclusively online—no on-site or in-office implementation.
Service Plans:
$1,100.00
$1,100.00
Tax included.
8 Slots Available
Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

Customer Reviews

Be the first to write a review
0%
(0)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
Recommended

You May Also Like

Make confident choices and discover the best solutions.