Optimisation du flux de travail

Grow

Included:

• Audit of up to 2 workflows within a single department (e.g., order fulfilment or customer support).
• Use of SIPOC or RACI frameworks to map current processes and identify inefficiencies.
• Delivery of 1 streamlined workflow map using tools like Lucidchart or Miro.
• Creation of basic SOP documentation for the optimised process.
• One revision cycle based on stakeholder feedback.
• Email and CRM-based support with standard priority (responses within 3–4 business days).

Not Included / Limitations:

• No cross-department or multi-store optimisation.
• Limited to two workflows and one SOP—expansion requires a new engagement.
• No advanced value stream mapping or ongoing performance tracking.
• Services delivered exclusively online—no in-person workshops or facilitation.

Advanced

Included:

• Audit and optimisation of up to 5 workflows across up to 2 departments (e.g., inventory management and customer support).
• Use of SIPOC, RACI, and value stream mapping to analyse and restructure processes.
• Creation of 3–4 optimised workflow maps in Miro or Lucidchart.
• Development of comprehensive SOPs with defined task ownership and timelines.
• One virtual workshop for stakeholder alignment on changes.
• Email and CRM-based support with priority response (within 1–2 business days).

Not Included / Limitations:

• No enterprise-wide or multi-region workflow analysis.
• Limited to two departments, five workflows, and four maps—additional scope requires a new agreement.
• No continuous monitoring or automated KPI dashboards included.
• Remote-only delivery—no on-site process observation or in-person training.

Plus

Included:

• Enterprise-grade optimisation of up to 10 workflows across up to 4 departments or stores.
• Advanced value stream mapping and cross-team RACI models to eliminate bottlenecks.
• Creation of up to 8 detailed workflow maps and comprehensive SOP documentation using Airtable, Miro, and Notion.
• Setup of performance checkpoints to measure post-implementation efficiency.
• One follow-up consultation within 90 days to refine workflows based on real-world results.
• Email and CRM-based support with high priority (responses within 24 hours).

Not Included / Limitations:

• No unlimited workflow coverage or departments—larger needs require a separate engagement.
• No integration of live performance monitoring tools or automation triggers (available under other services).
• All services delivered online—no on-site facilitation or in-person workshops.