Omnichannel Customer Experience

Customers don’t think in channels—they think in experiences.
Our Omnichannel Customer Experience service helps you unify every customer interaction across platforms—Shopify website, social media, email, SMS, customer support, and physical retail (if applicable)—to create a fluid, personalised, and consistent journey from discovery to post-purchase.

We align tools like Shopify + Meta + Klaviyo + Gorgias + POS + CRM platforms to sync customer data, voice, visuals, and intent—so each touchpoint reinforces your brand and strengthens relationships.
Because a unified customer experience leads to higher trust, retention, and revenue.

Grow

Included:

  • Initial assessment of up to two customer touchpoints (e.g., Shopify store + one social channel) to unify branding and communication.
  • Basic data sync setup between Shopify and Klaviyo or Shopify and Gorgias (1 integration only).
  • Creation of a single-channel customer journey map with up to three key post-purchase touchpoints (e.g., order confirmation, follow-up email, review request).
  • Email & CRM-based support with standard priority (responses within 3–4 business days) during configuration and testing.

Not Included / Limitations:

  • No multi-store or multi-region implementation.
  • Does not include advanced personalization, loyalty program alignment, or SMS workflows.
  • Limited to one-time setup; excludes ongoing monitoring or analytics dashboards.
  • Services delivered online only; no in-person workshops or on-site support.

Advanced

Included:

  • Comprehensive omnichannel alignment for up to four platforms (e.g., Shopify website, Klaviyo email, Gorgias support, and Meta social commerce).
  • Setup of two data sync integrations (e.g., CRM, POS, or SMS platform) to unify customer profiles.
  • Creation of a detailed customer journey map including pre-purchase, purchase, and post-purchase touchpoints (up to five automated workflows).
  • Basic reporting setup for customer engagement tracking (single dashboard in Airtable or Google Sheets).
  • Email & CRM-based support with priority response (1–2 business days) during rollout and testing.

Not Included / Limitations:

  • No unlimited platforms—coverage is limited to four specified channels.
  • Excludes advanced AI-driven personalization or middleware development.
  • No POS hardware integration or in-store training.
  • Services delivered remotely; no physical workshops or on-site evaluations.

Plus

Included:

  • Enterprise-level omnichannel strategy covering up to six platforms (e.g., Shopify website, Meta, Klaviyo, Gorgias, POS, and CRM).
  • Integration of up to four systems for centralized customer data (e.g., Shopify + Meta + Klaviyo + CRM/ERP).
  • Design and implementation of up to eight automated customer journeys spanning discovery to post-purchase loyalty (e.g., abandoned cart recovery, VIP segmentation).
  • Setup of two custom dashboards for engagement and conversion analytics (Looker Studio or Airtable).
  • Post-implementation optimisation session within 60 days (up to three adjustments).
  • Email & CRM-based support with high priority (responses within 24 hours) for the project duration and follow-up period.

Not Included / Limitations:

  • No unlimited channel coverage—limited to six specified platforms.
  • Does not include development of custom middleware or headless commerce builds.
  • No on-site implementation or physical store staff training.
  • Future expansions or additional integrations beyond the defined scope require separate projects.
Service Plans:
$1,529.15
$1,529.15
Tax included. Shipping calculated at checkout.
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Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

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