Question 1

What is Flowlora?

Accepted Answer

Flowlora is a premier international Shopify partner delivering comprehensive e-commerce solutions for businesses at every growth stage. Our expertise spans store setup, sales optimization, marketing, management, custom development, enterprise solutions, and country-specific services across global markets like the USA, UK, EU, and Middle East.

Question 2

What makes Flowlora different from other Shopify service providers?

Accepted Answer

Flowlora distinguishes itself through our end-to-end service capability across seven key areas, deep international expertise, a collaborative partnership approach, technical excellence with certified Shopify experts, a focus on measurable results, and a commitment to long-term client success. We treat your business as our own.

Question 3

What industries do you specialize in?

Accepted Answer

While we have broad expertise, we have significant experience in Fashion & Apparel, Beauty & Cosmetics, Home & Furniture, Food & Beverage, Electronics, Health & Wellness, B2B/Wholesale, and Subscription Services. Our adaptable approach allows us to serve diverse industries effectively.

Question 4

Where are you located?

Accepted Answer

Flowlora operates globally with team members across multiple time zones to support clients worldwide. Our primary hubs are in London and New York, but our team is distributed globally..

Question 5

How long does it typically take to set up a new Shopify store?

Accepted Answer

The timeline typically ranges from 2-8 weeks, depending on complexity. A basic store might take 2-3 weeks, while custom designs and integrations can take 6-8 weeks or more. We provide a detailed timeline after our initial consultation.

Question 6

What's included in your store setup service?

Accepted Answer

Our comprehensive setup includes domain configuration, theme customization, payment gateway integration, shipping/tax setup, product catalog organization, basic SEO implementation, and user experience optimization to ensure your store is launch-ready.

Question 7

Can you help me choose the right Shopify theme?

Accepted Answer

Yes, absolutely. We help you select a theme that aligns with your brand identity, industry best practices, and required functionality. We can customize existing themes or develop a completely bespoke theme for a unique look and feel.

Question 8

Can you help me sell on marketplaces like Amazon or eBay?

Accepted Answer

Yes, our Multichannel Sales Integration service connects your Shopify store with major marketplaces and social selling channels, ensuring synchronized inventory and streamlined order management across all platforms.

Question 9

How can you help improve my store's conversion rate?

Accepted Answer

We employ various Conversion Rate Optimization (CRO) techniques, including analyzing user behavior, optimizing product pages, streamlining the checkout process, implementing persuasive design elements, and A/B testing different approaches to maximize sales.

Question 10

Do you offer solutions for B2B/wholesale businesses?

Accepted Answer

Yes, we specialize in creating customized B2B portals on Shopify Plus, featuring wholesale pricing tiers, bulk ordering capabilities, customer account management, and integration with your existing B2B systems.

Question 11

What marketing services do you offer?

Accepted Answer

Our MARKET collection includes Email Marketing Automation, SEO Optimization, Social Media Integration & Strategy, Content Marketing, and Customer Loyalty Program implementation to help you attract, engage, and retain customers.

Question 12

How do you approach SEO for Shopify stores?

Accepted Answer

We take a holistic approach including technical SEO audits, keyword research, on-page optimization (meta tags, content), content strategy development, link building guidance, and performance monitoring to improve your store's visibility in search results.

Question 13

Can you help me analyze my store's performance?

Accepted Answer

Yes, our Business Analytics service involves setting up customized dashboards (e.g., using Google Analytics, Shopify Analytics, or third-party tools) to track key performance indicators (KPIs) and provide actionable insights for data-driven decision-making.

Question 14

How do you streamline order management?

Accepted Answer

We optimize your order processing workflow through automation, integration with shipping carriers and fulfillment partners (like 3PLs), efficient returns management systems, and real-time tracking updates for customers.

Question 15

Can you build custom features for my Shopify store?

Accepted Answer

Absolutely. Our DEVELOP services include custom Shopify app development, theme customization, and API integrations to build unique functionalities tailored to your specific business needs that go beyond standard Shopify features.

Question 16

What is 'headless commerce' and can you implement it?

Accepted Answer

Headless commerce decouples the frontend presentation layer (the website) from the backend e-commerce platform (Shopify). This allows for greater design flexibility, faster performance, and easier integration with other systems. Yes, Flowlora has expertise in designing and implementing headless Shopify solutions.

Question 17

What is Shopify Plus and do I need it?

Accepted Answer

Shopify Plus is Shopify's enterprise-level platform designed for high-volume merchants. It offers advanced features, greater customization, dedicated support, and higher API limits. We can help assess if Shopify Plus is the right fit for your business based on your sales volume, complexity, and growth trajectory.

Question 18

Can you integrate Shopify Plus with our ERP system?

Accepted Answer

Yes, integrating Shopify Plus with enterprise systems like ERPs (e.g., NetSuite, SAP), CRMs, PIMs, and OMS is a core part of our ENTERPRISE services. We ensure seamless data flow between platforms for efficient operations.

Question 19

How do you handle international tax compliance?

Accepted Answer

We implement automated tax calculation tools, configure country-specific rates (VAT, GST), handle tax exemptions, and ensure compliance with regulations like GDPR across your target markets, minimizing your administrative burden.

Question 20

Can you help my store support multiple languages and currencies?

Accepted Answer

Yes, our Localization & Translation service includes implementing multi-language capabilities using Shopify Markets or third-party apps, setting up multi-currency display and checkout, and adapting content for cultural relevance in each target region.

Question 21

What countries do you have experience working with?

Accepted Answer

We have extensive experience serving clients and implementing solutions for markets including the USA, UK, Canada, Australia, France, Germany, Netherlands, Italy, Hong Kong, UAE, Saudi Arabia, Turkey, Israel, and across the EU.

Question 22

How much do your services cost?

Accepted Answer

Our pricing varies depending on the scope and complexity of the project. We offer project-based pricing, retainers for ongoing work, and custom quotes. Please contact us for a detailed consultation and personalized quote based on your specific needs.

Question 23

What is your typical project process?

Accepted Answer

We follow a structured process:Discovery (understanding your needs),Strategy (planning the approach),Implementation (building the solution),Testing (ensuring quality),Launch (deploying the solution), andOptimization (refining post-launch).

Question 24

Can you help migrate my existing store to Shopify?

Accepted Answer

Absolutely! Store migration is one of our core specialties. We handle data transfer (products, customers, orders), design replication/enhancement, SEO preservation, and ensure a smooth transition from platforms like Magento, WooCommerce, BigCommerce, etc.

Question 25

Do you offer ongoing support after project completion?

Accepted Answer

Yes, we offer flexible ongoing support packages including maintenance, security updates, performance monitoring, technical troubleshooting, strategic guidance, and team training to ensure your store's continued success and growth.

Question 26

How long does a typical Shopify store setup take with Flowlora?

Accepted Answer

Timelines vary based on complexity, but a standard setup typically takes 2-4 weeks from project start to launch.

Question 27

What do I need to provide to get started?

Accepted Answer

You'll need your business information, brand assets (logo, colors), product details and images, and content for basic pages.

Question 28

Can you help me choose the right Shopify plan?

Accepted Answer

Absolutely. During our initial consultation, we can discuss your needs and recommend the most suitable Shopify plan.

Question 29

Can you integrate Shopify with specific international marketplaces?

Accepted Answer

Yes, we have experience integrating Shopify with numerous global marketplaces. Let us know your target markets, and we can discuss specific platform integrations.

Question 30

How do you measure the success of checkout optimization?

Accepted Answer

We track key metrics like cart abandonment rate, conversion rate, average order value (AOV), and checkout completion time before and after optimization.

Question 31

Which subscription app do you recommend for Shopify?

Accepted Answer

The best app depends on your specific needs. We work with leading solutions like Recharge, Bold Subscriptions, and others, and can recommend the right fit during our consultation.

Question 32

Can you help us set up Shopify B2B for wholesale customers?

Accepted Answer

Absolutely. We can configure Shopify's native B2B features or implement more advanced third-party solutions based on your requirements for pricing, ordering, and customer management.

Question 33

How long does it take to see results from SEO?

Accepted Answer

SEO is a long-term strategy. While some improvements can be seen within weeks, significant results typically take 3-6 months or longer, depending on competitiveness.

Question 34

What marketing platforms do you specialize in?

Accepted Answer

We specialize in platforms crucial for e-commerce, including Google Ads, Meta (Facebook/Instagram), TikTok Ads, Klaviyo, and leading SEO tools.

Question 35

Do you offer marketing services for specific international markets?

Accepted Answer

Yes, our team has experience creating and managing marketing campaigns tailored to specific countries and languages within your target regions (USA, UK, EU, etc.).

Question 36

How do you determine the right marketing budget?

Accepted Answer

We work with you to understand your business goals, revenue targets, and competitive landscape to recommend an appropriate marketing budget designed to achieve a positive ROI.

Question 37

Can you integrate Shopify with our existing ERP system?

Accepted Answer

Yes, we have experience integrating Shopify with various ERP systems. We can assess your specific ERP and recommend the best integration approach.

Question 38

Which inventory management app do you recommend?

Accepted Answer

The best choice depends on your specific needs (e.g., number of SKUs, sales channels, warehousing setup). We work with leading apps and can recommend the right fit.

Question 39

Do you offer ongoing store management retainers?

Accepted Answer

Yes, we offer flexible retainer packages for ongoing operational support, monitoring, and optimization after the initial setup.

Question 40

How do you ensure data security during integrations?

Accepted Answer

We follow best practices for data security, use secure integration methods, and ensure compliance with data privacy regulations during all integrations.

Question 41

Can you modify an existing Shopify theme or app?

Accepted Answer

Yes, we can customize existing themes and, in some cases, modify or extend the functionality of third-party apps, depending on their architecture and permissions.

Question 42

What technologies do you use for Shopify development?

Accepted Answer

We primarily use Shopify’s Liquid templating language, HTML, CSS, JavaScript, and frameworks like React/Vue for headless development. We also work extensively with Shopify APIs (REST & GraphQL).

Question 43

How do you handle project management and communication?

Accepted Answer

We use agile methodologies, dedicated project managers, and tools like Slack, Jira, or Asana for transparent communication and progress tracking.

Question 44

Do you provide ongoing support for custom solutions?

Accepted Answer

Yes, we offer various support and maintenance packages to ensure your custom themes, apps, and integrations continue to function smoothly after launch.

Question 45

Is Shopify Plus suitable for our complex business rules and integrations?

Accepted Answer

Yes, Shopify Plus is designed for complexity. Its robust APIs, customization capabilities (like Shopify Functions and checkout extensibility), and partner ecosystem allow for sophisticated integrations and tailored business logic.

Question 46

How does Flowlora handle large-scale data migrations to Shopify Plus?

Accepted Answer

We use proven methodologies and tools for large-scale data migration, ensuring data integrity, minimal downtime, and validation throughout the process.

Question 47

What level of support do you offer for enterprise clients post-launch?

Accepted Answer

We offer dedicated enterprise support packages with SLAs, proactive monitoring, ongoing optimization services, and strategic account management.

Question 48

Can you help us leverage specific Shopify Plus features like Launchpad or Flow?

Accepted Answer

Absolutely. We are experts in utilizing all Shopify Plus exclusive features, including Launchpad for events/sales, Flow for automation, and Scripts/Functions for customization.

Question 49

Should I use one Shopify store with Shopify Markets or set up separate stores for each country?

Accepted Answer

The best approach depends on your business complexity, target markets, and resources. We help you evaluate the pros and cons of each strategy (Shopify Markets/Markets Pro vs. Expansion Stores) during our consultation.

Question 50

How does Flowlora handle translations for multiple languages?

Accepted Answer

We partner with professional translation services and utilize Shopify-compatible translation apps to manage content efficiently across multiple languages, ensuring quality and consistency.

Question 51

Can you help ensure we are compliant with GDPR in Europe?

Accepted Answer

Yes, we provide guidance and help implement necessary features and policies (like cookie consent banners and privacy policy updates) to support GDPR compliance.

Question 52

How do you help calculate and collect international duties and taxes?

Accepted Answer

We leverage tools like Shopify Tax and integrated solutions (e.g., Zonos, Avalara) to automate the calculation and collection of duties and import taxes at checkout, offering options for DDP shipping.

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Tests de charge et réglage des performances

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