Order Problem Resolution

Every issue resolved well is a chance to build stronger loyalty.
Our Order Problem Resolution service equips your store with a complete workflow to identify, triage, track, and resolve common order problems—damaged goods, late shipments, lost parcels, missing items, incorrect products, or customer claims.

We implement resolution logic using tools like Shopify Flow, Gorgias, Zendesk, Airtable, ReturnLogic, Loop Returns, and email/SMS automation—so your support team responds fast, consistently, and with clarity.
Because how you handle a problem defines how customers remember you.

Grow

Included:

  • Configuration of a basic problem resolution workflow for one Shopify store using Shopify Flow and email notifications.
  • Setup of up to 3 problem types (e.g., damaged goods, late shipments, incorrect products).
  • Creation of basic status tracking for open and resolved cases.
  • Delivery of 3–5 recommendations for scaling workflows or adding advanced tools.
  • Email and CRM-based support with standard priority (responses within 3–4 business days).

Not Included / Limitations:

  • No integration with advanced ticketing systems (e.g., Zendesk or Gorgias) beyond basic configuration advice.
  • Limited to one storefront and three problem types—additional scenarios require a separate engagement.
  • No custom dashboards, SLA reporting, or escalation workflows beyond basic setup.
  • Services are delivered exclusively online—no on-site setup or in-office training.

Advanced

Included:

  • Implementation of intermediate problem resolution systems for up to 2 Shopify Plus storefronts.
  • Setup of up to 6 problem types (e.g., lost parcels, missing items, customer claims, damaged goods).
  • Integration with Gorgias, Zendesk, or Airtable dashboards for issue tracking and status updates.
  • Configuration of basic automated customer communication via email or SMS for key status updates.
  • Email and CRM-based support with priority response (within 1–2 business days).

Not Included / Limitations:

  • No complex SLA enforcement or managed monitoring services.
  • Limited to two storefronts and six problem types—larger operations require a separate engagement.
  • No full return/exchange processing automation (e.g., ReturnLogic or Loop Returns) beyond simple connections.
  • Remote-only service—no on-site implementation or workshops.

Plus

Included:

  • Enterprise-level problem resolution workflows for up to 4 Shopify Plus storefronts and multi-channel operations.
  • Setup of up to 10 problem types, including advanced scenarios like multi-warehouse discrepancies or customs delays.
  • Integration with Zendesk, Gorgias, Airtable, ReturnLogic, or Loop Returns for advanced ticketing, tracking, and reporting.
  • Configuration of automated multi-channel communication (email and SMS) with escalation logic for VIP or high-value orders.
  • Creation of basic SLA performance dashboards to track resolution speed and customer satisfaction impact.
  • Follow-up consultation within 90 days to optimize and refine workflows.
  • Email and CRM-based support with high priority (responses within 24 hours).

Not Included / Limitations:

  • No unlimited problem types, stores, or 24/7 managed support—expansion beyond the defined limits requires a new engagement.
  • No legal claim handling or third-party negotiation services.
  • All services delivered online—no on-site implementation or training sessions.
Service Plans:
$590.00
$590.00
Tax included.
8 Slots Available
Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

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