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Customer Service Workflow

A fast and consistent support experience keeps customers coming back.
Our Customer Service Workflow service builds an efficient system that transforms scattered support into a scalable experience engine. From ticket creation to resolution tracking, we implement tools and SOPs to ensure your team handles returns, product questions, delivery issues, and refunds with clarity and speed.

We integrate with platforms like Gorgias, Zendesk, Freshdesk, or lightweight solutions like HelpDesk by Shopify, Gmail + Airtable, based on your team size and needs.
Because strong customer service isn’t reactive—it’s strategic.

Essentials

Perfect for stores handling 1–2 support channels.

Helpdesk integration (Gorgias, Zendesk, or Shopify Inbox)
Ticket categories & priority tagging logic
Response time & resolution SLA setup
Basic canned response templates (Returns, Order Status, Delays)
Notion-based support flow SOP + staff access setup

Professional

Ideal for stores with high ticket volume or multi-agent teams.

Everything in Essentials, plus:
Multi-agent ticket assignment rules
CSAT (Customer Satisfaction Score) tracking integration
Automation of tag-based workflows (e.g., auto-assign “Return Request”)
Multichannel unification (email, chat, IG, FB)
Weekly support report dashboard (Google Sheets or Airtable)

Enterprise

For complex CS setups with cross-departmental escalation.

Everything in Professional, plus:
Escalation flow to Ops, Finance, and Fulfillment
Custom response logic based on order value or customer tier
Macros and intent-based response prediction (AI-enhanced)
Support-to-marketing feedback loop system (tag: “Potential UGC”)
14-day onboarding + team training & refinement playbook

Service Plans:

Essentials Professional Enterprise

Product variants:

Regular price: $580.00
Sale price: $580.00
Regular price

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Expert Consultation

All-In Solutions

Timely Support

Flexible Options

Professional Expertise

Happy Assurance

Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

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