User Journey Mapping

If you want to improve the experience, you need to see the full path.
Our User Journey Mapping service builds a visual, data-informed map of your customer’s journey—from discovery to purchase, and beyond. We identify key friction points, missed engagement opportunities, and moments to delight.

By combining tools like Hotjar, GA4, Shopify Reports, and survey data, we track how real users behave, what they feel at each stage (awareness → consideration → conversion → retention), and provide clear recommendations for improving experience and driving conversions.
Because great brands don’t just sell—they guide.

Grow

Included:

  • Mapping of one primary user journey (e.g., Awareness → Conversion) for a single Shopify store.
  • Analysis using up to two tools (e.g., GA4 + Hotjar) and up to 500 session data points.
  • Identification of 3–4 friction points with basic recommendations for improvement.
  • Delivery of a static PDF journey map and one summary report.
  • Email & CRM-based support with standard priority (responses within 3–4 business days).

Not Included / Limitations:

  • No persona segmentation or multi-market analysis—limited to a single audience group.
  • No interactive dashboards or live collaboration sessions.
  • No ongoing monitoring or updates after delivery.
  • Solutions are delivered online only—no on-site workshops or meetings.

Advanced

Included:

  • Mapping of up to three user journeys (e.g., Awareness → Conversion → Retention) for one Shopify store.
  • Use of up to three analysis tools (e.g., GA4, Hotjar, Shopify Reports) and up to 2,000 session data points.
  • Identification of 5–7 key friction points with actionable recommendations.
  • Delivery of an interactive PDF or online journey map plus a detailed recommendations report.
  • One recorded walkthrough video explaining findings and suggestions (up to 20 minutes).
  • Email & CRM-based support with priority response (responses within 1–2 business days).

Not Included / Limitations:

  • Does not include advanced A/B testing implementation or funnel restructuring—recommendations only.
  • Limited to a single brand/store—multi-brand environments excluded.
  • No revisions after final delivery beyond one clarification round.
  • Solutions are delivered online only—no in-person presentations or strategy workshops.

Plus

Included:

  • Mapping of up to five user journeys (multi-stage flows including post-purchase and retention) for one or two Shopify stores.
  • Use of up to five analysis tools (e.g., GA4, Hotjar, Clarity, Shopify Reports, and survey data) and up to 5,000 session data points.
  • Identification of 8–10 friction points with in-depth, prioritised improvement strategies.
  • Delivery of an interactive online journey map, a comprehensive recommendations report, and a prioritised action plan.
  • Up to two revision rounds within 30 days for refinement of findings.
  • Email & CRM-based support with high priority (responses within 24 hours).

Not Included / Limitations:

  • No unlimited journeys or session data—restricted to defined limits per plan.
  • Does not include implementation of recommended changes—advisory only.
  • Solutions are delivered online only—on-site collaboration is not available.
Service Plans:
$490.00
$490.00
Tax included.
8 Slots Available
Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

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