Customer Service Workflow

A fast and consistent support experience keeps customers coming back.
Our Customer Service Workflow service builds an efficient system that transforms scattered support into a scalable experience engine. From ticket creation to resolution tracking, we implement tools and SOPs to ensure your team handles returns, product questions, delivery issues, and refunds with clarity and speed.

We integrate with platforms like Gorgias, Zendesk, Freshdesk, or lightweight solutions like HelpDesk by Shopify, Gmail + Airtable, based on your team size and needs.
Because strong customer service isn’t reactive—it’s strategic.

Grow

Included:

  • Setup of a basic ticketing workflow for handling up to 3 common issue types (e.g., returns, delivery status, and product inquiries).
  • Configuration using one platform (e.g., Gorgias, Zendesk, or HelpDesk by Shopify).
  • Creation of up to 3 canned response templates for faster replies.
  • Email & CRM-based support with standard priority (responses within 3–4 business days).

Not Included / Limitations:

  • No multi-channel integration beyond email and Shopify—live chat or SMS workflows not included.
  • Limited to a single store or brand.
  • No advanced reporting or escalation rules—available in Advanced or Plus plans.
  • Services are delivered online only—no on-site training or workshops.

Advanced

Included:

  • Configuration of up to 6 workflows covering additional cases like refunds, exchanges, or damaged goods.
  • Integration of two support channels (e.g., email + live chat or email + social DMs) into one dashboard.
  • Setup of auto-tagging rules for ticket categorisation and priority flags.
  • Creation of up to 8 canned responses for consistent communication.
  • Basic reporting on ticket volume and resolution times.
  • Email & CRM-based support with priority response (within 1–2 business days).

Not Included / Limitations:

  • Does not include SLA performance dashboards or customer satisfaction (CSAT) surveys—available in Plus.
  • Limited to a single brand/store—multi-store setups require Plus.
  • No physical presence or in-person onboarding.

Plus

Included:

  • Enterprise-level workflow configuration with up to 12 automated flows across returns, refunds, exchanges, product queries, delivery issues, and VIP escalations.
  • Integration of up to 3 support channels (e.g., email, live chat, and social DMs) with advanced routing rules.
  • Custom escalation paths for high-priority customers or complex cases.
  • Setup of up to 15 canned responses and auto-tagging rules for efficient triaging.
  • Monthly performance dashboards covering ticket trends, resolution time, and team performance metrics.
  • Email & CRM-based support with high priority (response within 24 hours).

Not Included / Limitations:

  • Support for more than 3 integrated channels or over 12 workflows requires a custom agreement.
  • All solutions are delivered online—no on-site workflow audits or in-person support.
Service Plans:
$580.00
$580.00
Tax included.
8 Slots Available
Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

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