Customer Communication Automation

The right message at the right moment builds loyalty and boosts revenue.
Our Customer Communication Automation service sets up intelligent workflows that trigger messages based on your customers’ actions—browsing, carting, purchasing, or going inactive. We help you deliver relevant emails, SMS, and retargeting messages that feel personal, without requiring manual effort.

We build automation flows using Klaviyo, Omnisend, HubSpot, Postscript (SMS) or Shopify Flow—and align them with your customer segments, funnel stages, and retention goals.
Because smart communication isn’t random—it’s reactive, relevant, and revenue-aligned.

Grow

Included:

  • Setup of up to three basic automation workflows (e.g., welcome email, abandoned cart email, simple post-purchase follow-up).
  • Integration with one platform (Klaviyo or Omnisend) connected to your Shopify store.
  • Basic customer segmentation (up to two segments) for targeting messages.
  • Email & CRM-based support with standard priority (responses within 3–4 business days) during configuration and initial testing.

Not Included / Limitations:

  • No SMS or multi-channel retargeting setups.
  • Limited to a single language and market.
  • No advanced conditional logic, revenue attribution dashboards, or A/B testing configuration.
  • Services delivered online only; no on-site workshops or in-person implementation.

Advanced

Included:

  • Setup of up to six automation workflows (e.g., browse abandonment, abandoned cart recovery, advanced post-purchase sequence, win-back campaign, product recommendation).
  • Integration with two platforms (e.g., Klaviyo + Postscript for email and SMS).
  • Advanced segmentation for up to four customer groups with basic personalization variables.
  • Setup of one performance tracking dashboard (Looker Studio or Airtable).
  • Email & CRM-based support with priority response (1–2 business days) during rollout and testing.

Not Included / Limitations:

  • No custom API development or third-party middleware integrations.
  • Limited to one market/region—does not include multi-store or multi-language rollouts.
  • Does not include ongoing optimisation beyond one follow-up adjustment within 30 days.
  • Remote delivery only—no in-office implementation or team training sessions.

Plus

Included:

  • Setup of up to ten intelligent automation workflows covering the entire customer lifecycle (e.g., VIP recognition, churn prevention, multi-step win-back, multi-channel retargeting).
  • Integration with up to three platforms (e.g., Klaviyo + Postscript + HubSpot or Shopify Flow).
  • Advanced segmentation for up to eight customer groups with personalised content blocks and dynamic variables.
  • Creation of two custom analytics dashboards for performance tracking and revenue attribution.
  • Post-implementation optimisation session within 60 days (up to three workflow adjustments).
  • Email & CRM-based support with high priority (responses within 24 hours) during the project and follow-up period.

Not Included / Limitations:

  • No unlimited workflows—limited to ten defined automations.
  • Does not include bespoke AI model development or custom middleware beyond supported platforms.
  • Future feature expansions or platform additions outside the agreed scope require a separate engagement.
  • Solutions are delivered remotely; no on-site implementation or physical staff training.
Service Plans:
$590.00
$590.00
Tax included.
8 Slots Available
Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

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