Order Status Communication

When customers know what’s happening, they stay happy.
Our Order Status Communication service automates status notifications at every stage of fulfilment—order confirmation, processing, dispatch, out for delivery, and delivered—via email, SMS, or both. This reduces support requests, builds trust, and enhances post-purchase satisfaction.

We set up messaging workflows using Shopify Email, Klaviyo, Omnisend, Postscript (SMS) or Shopify Flow, based on your preferred communication style and tools.
Because a well-informed customer is a loyal one.

Grow

Included:

  • Configuration of basic order status notifications for one Shopify store via email only (Shopify Email or Klaviyo).
  • Setup of 3 status stages (e.g., Order Confirmation, Dispatch, Delivered).
  • Use of standard Shopify templates with minor text adjustments.
  • Delivery of a brief recommendation report (3–5 tips) for enhancing customer communication further.
  • Email and CRM-based support with standard priority (responses within 3–4 business days).

Not Included / Limitations:

  • No SMS workflows or multi-channel integration.
  • Limited to one storefront and three status stages—additional stages or stores require a separate engagement.
  • No advanced branding, A/B testing, or analytics tracking beyond standard Shopify reporting.
  • Services are delivered online only—no on-site setup or training.

Advanced

Included:

  • Setup of multi-stage notifications for up to 2 Shopify Plus storefronts using email (Shopify Email/Klaviyo) and SMS (Postscript or Omnisend).
  • Configuration of 5 fulfilment stages (Order Confirmation, Processing, Dispatch, Out for Delivery, Delivered).
  • Customization of branding elements (logo, colors, fonts) and message tone for consistency.
  • Integration of basic analytics to monitor open rates and click-through performance.
  • Email and CRM-based support with priority response (within 1–2 business days).

Not Included / Limitations:

  • No advanced segmentation (e.g., VIP customers or geo-specific messages).
  • Limited to two storefronts and five stages—larger workflows require a separate engagement.
  • No ongoing campaign performance management or template A/B testing.
  • Remote-only service delivery—no in-person implementation or workshops.

Plus

Included:

  • Enterprise-grade order status communication for up to 4 Shopify Plus storefronts using email and SMS across multiple tools (Shopify Flow, Klaviyo, Omnisend, Postscript).
  • Configuration of up to 8 status stages, including advanced events like customs clearance, partial shipments, or backorders.
  • Creation of fully branded templates with custom graphics, localized messaging, and fallback logic for failed deliveries.
  • Setup of advanced reporting dashboards to track notification performance and reduce support tickets.
  • Follow-up consultation within 90 days to fine-tune workflows and messaging performance.
  • Email and CRM-based support with high priority (responses within 24 hours).

Not Included / Limitations:

  • No unlimited stores, stages, or notification channels—beyond the defined limits requires a new engagement.
  • No third-party SLA guarantees or managed monitoring services.
  • Services provided exclusively online—no on-site setup or staff training.
Service Plans:
$540.00
$540.00
Tax included.
8 Slots Available
Expert Consultation
All-In Solutions
Timely Support
Flexible Options
Professional Expertise
Happy Assurance
Focus on Efficiency & Growth

Unlock Key Benefits & Accelerate Your Growth

Save Valuable Time

Delegate complex tasks to our experts and free up your internal resources to focus on core business activities.

Increase Efficiency

Streamline your operations with optimized processes and reliable solutions, reducing manual effort and potential errors.

Drive Sustainable Growth

Leverage our expertise to enhance your store's performance, improve customer experience, and unlock new revenue opportunities.

Gain Peace of Mind

Rest assured knowing your Shopify store is managed and supported by certified professionals, minimizing risks and downtime.

Getting Started is Simple & Secure

Our Streamlined Process

1

Select Your Plan

Choose the service plan above that best aligns with your current needs and business goals.

2

Complete Secure Checkout

Easily finalize your service activation through our secure and encrypted payment gateway.

3

Grant Store Access via Shopify Partner

You'll receive an official request through Shopify to grant us secure, limited access to the necessary areas of your store. No password sharing is ever required, ensuring your store's security.

4

Work Commences Promptly

Once access is confirmed, our expert team immediately begins working on your request or implementing the service according to the agreed-upon scope and timeline.

5

Track Progress in Real-Time

Stay informed every step of the way. You'll receive access to our client CRM portal where you can monitor the status and progress of your tasks.

6

Receive Your Detailed Report

Upon completion, you will receive a comprehensive report detailing the work performed, key findings, results achieved, and any recommendations for future actions.

7

Resolution & Confirmation

We will notify you as soon as the service is completed or the issue is fully resolved to your satisfaction.

Trusted By Businesses Like Yours

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