Mitteilung zum Bestellstatus

Grow

Included:

• Configuration of basic order status notifications for one Shopify store via email only (Shopify Email or Klaviyo).
• Setup of 3 status stages (e.g., Order Confirmation, Dispatch, Delivered).
• Use of standard Shopify templates with minor text adjustments.
• Delivery of a brief recommendation report (3–5 tips) for enhancing customer communication further.
• Email and CRM-based support with standard priority (responses within 3–4 business days).

Not Included / Limitations:

• No SMS workflows or multi-channel integration.
• Limited to one storefront and three status stages—additional stages or stores require a separate engagement.
• No advanced branding, A/B testing, or analytics tracking beyond standard Shopify reporting.
• Services are delivered online only—no on-site setup or training.

Advanced

Included:

• Setup of multi-stage notifications for up to 2 Shopify Plus storefronts using email (Shopify Email/Klaviyo) and SMS (Postscript or Omnisend).
• Configuration of 5 fulfilment stages (Order Confirmation, Processing, Dispatch, Out for Delivery, Delivered).
• Customization of branding elements (logo, colors, fonts) and message tone for consistency.
• Integration of basic analytics to monitor open rates and click-through performance.
• Email and CRM-based support with priority response (within 1–2 business days).

Not Included / Limitations:

• No advanced segmentation (e.g., VIP customers or geo-specific messages).
• Limited to two storefronts and five stages—larger workflows require a separate engagement.
• No ongoing campaign performance management or template A/B testing.
• Remote-only service delivery—no in-person implementation or workshops.

Plus

Included:

• Enterprise-grade order status communication for up to 4 Shopify Plus storefronts using email and SMS across multiple tools (Shopify Flow, Klaviyo, Omnisend, Postscript).
• Configuration of up to 8 status stages, including advanced events like customs clearance, partial shipments, or backorders.
• Creation of fully branded templates with custom graphics, localized messaging, and fallback logic for failed deliveries.
• Setup of advanced reporting dashboards to track notification performance and reduce support tickets.
• Follow-up consultation within 90 days to fine-tune workflows and messaging performance.
• Email and CRM-based support with high priority (responses within 24 hours).

Not Included / Limitations:

• No unlimited stores, stages, or notification channels—beyond the defined limits requires a new engagement.
• No third-party SLA guarantees or managed monitoring services.
• Services provided exclusively online—no on-site setup or staff training.