Omnichannel-Kundenerlebnis

Grow

Included:

• Initial assessment of up to two customer touchpoints (e.g., Shopify store + one social channel) to unify branding and communication.
• Basic data sync setup between Shopify and Klaviyo or Shopify and Gorgias (1 integration only).
• Creation of a single-channel customer journey map with up to three key post-purchase touchpoints (e.g., order confirmation, follow-up email, review request).
• Email & CRM-based support with standard priority (responses within 3–4 business days) during configuration and testing.

Not Included / Limitations:

• No multi-store or multi-region implementation.
• Does not include advanced personalization, loyalty program alignment, or SMS workflows.
• Limited to one-time setup; excludes ongoing monitoring or analytics dashboards.
• Services delivered online only; no in-person workshops or on-site support.

Advanced

Included:

• Comprehensive omnichannel alignment for up to four platforms (e.g., Shopify website, Klaviyo email, Gorgias support, and Meta social commerce).
• Setup of two data sync integrations (e.g., CRM, POS, or SMS platform) to unify customer profiles.
• Creation of a detailed customer journey map including pre-purchase, purchase, and post-purchase touchpoints (up to five automated workflows).
• Basic reporting setup for customer engagement tracking (single dashboard in Airtable or Google Sheets).
• Email & CRM-based support with priority response (1–2 business days) during rollout and testing.

Not Included / Limitations:

• No unlimited platforms—coverage is limited to four specified channels.
• Excludes advanced AI-driven personalization or middleware development.
• No POS hardware integration or in-store training.
• Services delivered remotely; no physical workshops or on-site evaluations.

Plus

Included:

• Enterprise-level omnichannel strategy covering up to six platforms (e.g., Shopify website, Meta, Klaviyo, Gorgias, POS, and CRM).
• Integration of up to four systems for centralized customer data (e.g., Shopify + Meta + Klaviyo + CRM/ERP).
• Design and implementation of up to eight automated customer journeys spanning discovery to post-purchase loyalty (e.g., abandoned cart recovery, VIP segmentation).
• Setup of two custom dashboards for engagement and conversion analytics (Looker Studio or Airtable).
• Post-implementation optimisation session within 60 days (up to three adjustments).
• Email & CRM-based support with high priority (responses within 24 hours) for the project duration and follow-up period.

Not Included / Limitations:

• No unlimited channel coverage—limited to six specified platforms.
• Does not include development of custom middleware or headless commerce builds.
• No on-site implementation or physical store staff training.
• Future expansions or additional integrations beyond the defined scope require separate projects.