EU-Verbraucherrechte

Grow

Included:

• Initial compliance review for 1–2 EU countries against the EU Consumer Rights Directive (2011/83/EU).
• Basic setup of returns and cancellation policies in line with EU requirements.
• Creation of standard pre-purchase disclosures and checkout notices for one Shopify store.
• Summary action plan with 5–7 recommendations to achieve baseline compliance.
• Email and CRM-based support with standard priority (responses within 3–4 business days).

Not Included / Limitations:

• No multi-country implementation beyond two markets—additional countries require a separate engagement.
• No direct legal advice, filings, or communication with EU regulatory bodies.
• No ongoing monitoring or automatic updates after initial delivery.
• Services provided exclusively online—no on-site consultations or workshops.

Advanced

Included:

• Comprehensive compliance planning for up to 4 EU countries under the EU Consumer Rights Directive.
• Setup of returns, withdrawal rights, and cancellation flows tailored to selected countries.
• Creation of bilingual or multi-language policy documents for cross-border consistency.
• Customised pre-purchase disclosure configurations for checkout and product pages.
• Custom action plan with 10–12 actionable steps for maintaining compliance.
• Email and CRM-based support with priority response (within 1–2 business days).

Not Included / Limitations:

• No representation in disputes or direct filings with EU authorities.
• Restricted to four countries—further expansions require a new agreement.
• No automatic compliance monitoring or quarterly updates beyond initial configuration.
• All services are provided remotely—no in-office or on-site support.

Plus

Included:

• Full EU Consumer Rights compliance setup for up to 6 countries, including advanced localisation of flows and disclosures.
• Development of comprehensive returns, withdrawal rights, and cancellation systems across all selected markets.
• Advanced configuration of multi-language policies and checkout notices for a seamless customer experience.
• Strategic guidance on integrating compliance into seasonal promotions and customer communications.
• Follow-up consultation within 90 days to review implementation and refine as needed.
• Email and CRM-based support with high priority (responses within 24 hours).

Not Included / Limitations:

• No legal representation, filings, or direct communications with EU regulators.
• Limited to six countries—support for additional markets requires a separate engagement.
• No on-site execution or in-office workshops—services are delivered exclusively online.