Automatisierung der Kundenkommunikation

Grow

Included:

• Setup of up to three basic automation workflows (e.g., welcome email, abandoned cart email, simple post-purchase follow-up).
• Integration with one platform (Klaviyo or Omnisend) connected to your Shopify store.
• Basic customer segmentation (up to two segments) for targeting messages.
• Email & CRM-based support with standard priority (responses within 3–4 business days) during configuration and initial testing.

Not Included / Limitations:

• No SMS or multi-channel retargeting setups.
• Limited to a single language and market.
• No advanced conditional logic, revenue attribution dashboards, or A/B testing configuration.
• Services delivered online only; no on-site workshops or in-person implementation.

Advanced

Included:

• Setup of up to six automation workflows (e.g., browse abandonment, abandoned cart recovery, advanced post-purchase sequence, win-back campaign, product recommendation).
• Integration with two platforms (e.g., Klaviyo + Postscript for email and SMS).
• Advanced segmentation for up to four customer groups with basic personalization variables.
• Setup of one performance tracking dashboard (Looker Studio or Airtable).
• Email & CRM-based support with priority response (1–2 business days) during rollout and testing.

Not Included / Limitations:

• No custom API development or third-party middleware integrations.
• Limited to one market/region—does not include multi-store or multi-language rollouts.
• Does not include ongoing optimisation beyond one follow-up adjustment within 30 days.
• Remote delivery only—no in-office implementation or team training sessions.

Plus

Included:

• Setup of up to ten intelligent automation workflows covering the entire customer lifecycle (e.g., VIP recognition, churn prevention, multi-step win-back, multi-channel retargeting).
• Integration with up to three platforms (e.g., Klaviyo + Postscript + HubSpot or Shopify Flow).
• Advanced segmentation for up to eight customer groups with personalised content blocks and dynamic variables.
• Creation of two custom analytics dashboards for performance tracking and revenue attribution.
• Post-implementation optimisation session within 60 days (up to three workflow adjustments).
• Email & CRM-based support with high priority (responses within 24 hours) during the project and follow-up period.

Not Included / Limitations:

• No unlimited workflows—limited to ten defined automations.
• Does not include bespoke AI model development or custom middleware beyond supported platforms.
• Future feature expansions or platform additions outside the agreed scope require a separate engagement.
• Solutions are delivered remotely; no on-site implementation or physical staff training.